Shipping policy
SHIPPING OPTIONS
Canada 🇨🇦
✦ Flat $5 shipping on orders $30-$99 (after discounts, before shipping)
✦ Free shipping on orders $100-$350 (after discounts, before shipping)
✦ Free local delivery on orders $40+ (after discounts). This option will appear at checkout if your address qualifies
✦ Other shipping options will be available at checkout
USA 🇺🇲
✦ Flat $5 shipping on orders $30-$99 (after discounts, before shipping)
✦ Free shipping on orders $100-$350 (after discounts, before shipping)
✦ Other shipping options will be available at checkout
TERMS & CONDITIONS
Processing Time.
Orders are typically processed and prepared for shipment within 1-3 business days. During holidays or busy periods, processing may take up to 5 business days.
Remote Locations.
We ship to most locations; however, orders to remote or extended delivery areas may be declined or incur additional shipping charges. If this applies, we will contact you before processing your order.
Lost, Stolen, Damaged packages.
A package is considered lost if the tracking has not been updated for 14 business days (Canada) or 21 business days (USA). Please contact us at contact@whitewatersoap.ca with your order number. We will file a claim with the shipping company and must wait for their formal investigation and decision before any resolution can be provided. If the parcel is confirmed lost, we will issue a full refund.
Once a parcel leaves our warehouse, we have no control over its delivery. We cannot guarantee delivery times and are not responsible for lost or stolen parcels that were marked as delivered.
If your package arrives damaged, please contact us at contact@whitewatersoap.ca within 48 hours of delivery with clear photos of the damaged shipping box and the product. We will file a claim with the shipping company and must wait for their formal decision before any resolution can be provided. After 48 hours, we cannot accept any damage claims.
U.S. Customs & Refused Shipments.
We make every effort for smooth U.S. delivery. When available, we use postage that handles duties (DDP - Delivered Duty Paid). However, customs duties, taxes, or import fees may still be assessed by U.S. authorities and are the sole responsibility of the customer.
If customs fees are refused at the time of delivery, your order will be returned or discarded. Because our personal care products cannot be restocked or resold for sanitary reasons, refused orders are not eligible for a refund.
Due to potential delays at the border, we cannot guarantee delivery times for U.S. orders.
Attention: We reserve the right not to ship the order or to cancel it for any reason and provide a full refund.